At Enbloc, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, please review our refund and return policy below:
1. Return Eligibility
- Time Frame: Returns are accepted within 7-10 days from the date of delivery.
- Condition: Items must be unused, unwashed, and in their original condition with all tags attached.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Sale or discounted items
- Items marked as final sale
3. Return Process
To initiate a return:
- Contact Us: Email us at enblocclothing@gmail.com or WhatsApp us at +91 93626 89721 within 7-10 days of delivery.
- Provide Details: Include your order number, item(s) to be returned, and reason for return.
- Receive Instructions: We will provide you with return instructions and, if applicable, a return shipping label.
4. Return Shipping Costs
- Customer Responsibility: Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Free Returns: We offer free returns for defective or incorrect items.
5. Refund Process
- Processing Time: Refunds will be processed within 7-10 business days after receiving the returned item.
- Method: Refunds will be issued to the original payment method.
- Partial Refunds: If only part of your order is returned, the refund will be adjusted accordingly.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at enblocclothing@gmail.com or WhatsApp us at +91 93626 89721. We will arrange for a replacement or refund at no additional cost to you.
8. Sale Items
Only regular-priced items are eligible for refunds. Sale or discounted items are final sale and cannot be returned or refunded.
9. Contact Information
For any questions or concerns regarding our refund and return policy, please contact us at:
- Email: enblocclothing@gmail.com
- WhatsApp: +91 93626 89721